FAQ

Your tour is 100% refundable if you cancel at least 30 days before the tour date. Refunds may be subject to a 3% administrative fee. If you cancel 15-29 days prior to your tour date, you’ll receive a 50% refund. If you cancel within 14 days or do not show up for your tour, there is no refund. Refunds are generally processed on the date of your scheduled departure. To confirm a reservation, we require a 50% deposit at the time of booking. If for some reason your ship aborts its call, you will receive a 100% refund on the date of your departure.

We’re a member of WhaleSENSE and our yachts adhere to The National Oceanic and Atmospheric Administration (NOAA) rules. They state that vessels may not approach humpback whales closer than 100 yards, but considering the massive size of these 90,000-pound creatures, they appear much closer than one would think. Occasionally, though, they may surface closer on their own accord.

It really makes no difference. It’s more of a personal preference if you and/or your children are morning people or not. We see humpback whales on all of our trips regardless of the time of day. They’re not more/less active at any particular time of the day.

Yup. Humpback Whales are mammals and have to surface every 10-15 minutes to breathe. Since they only eat for 6 months of the year while in Alaska, its feeding time all day, every day!

Southeast Alaska is located in the largest temperate rainforest on the planet. The average annual rainfall in Juneau is about 75 inches. We receive over 200 days of rain a year, so most likely you should expect rain at some point on our trip. It’s always a good idea to wear/pack layers, including a rainproof outer layer. May and September can be windier and colder. Regardless of the weather, our yachts are climate-controlled and can be totally enclosed to keep you warm and dry.

We rarely cancel on our guests due to weather, as the conditions on the Inside Passage are relatively calm. Our yachts are stable, seaworthy, and very comfortable regardless of weather conditions. In the unlikely event that we do have to cancel the tour, you’ll receive a full refund.

It’s always a good idea to wear/pack warm and waterproof layers in Southeast Alaska. You may also want to bring a camera on your excursion. If you are joining us for the Rainforest & Waterfalls Trek tour, you’ll need to dress in warm, waterproof layers and wear shoes that you are comfortable hiking in.

Of course! Our yachts are equipped with clean and comfortable restrooms. These are not your average marine heads!

Southeast Alaska is the best place on the planet to see Humpback whales in the summer. These amazing marine mammals are the main event. In addition, we may have the opportunity to see other wildlife such as harbor seals, Steller sea lions, bald eagles, Dall’s porpoise, harbor porpoise, and even orca! On a land excursion, we may have the opportunity to see black bears, porcupines, beavers, bald eagles, and salmon.

Yes, please contact us so we can facilitate this smoothly.

We see humpback whales on every trip. We promise to do the best we can to find you the most whales during our time together. Large numbers of Humpback whales come to Southeast Alaska every summer to feed. The glacially-enriched waters provide nutrients for plankton and long hours of daylight lead to increased marine productivity. These factors create the perfect feeding grounds for Humpback whales and provide ample viewing opportunities.

Although Humpback whales are sighted from April to October, the peak months for sighting the most whales in Southeast Alaska are June, July, and August. The temperatures are a bit warmer and all the wildlife in Alaska are at their peak.

If you booked directly through your cruise line, an Alaska Luxury Tours representative will meet you near the gangway of your ship. Look for an iPad with the name of your tour. For private bookings, an ALT representative will meet you at your ship or lodging with an iPad displaying the last name of your booking party.

No need to worry; we know if your ship is delayed. We automatically adjust your trip time and contact you at the mobile number you provide us. If your ship aborts the call for any reason, we refund you in full without any fees or penalties.